Shipping Policy
1. Welcome to LondonHour – Your Satisfaction Matters
At LondonHour, we genuinely value your choice to shop with us and aim to make your purchasing experience seamless and enjoyable. To provide clarity about our delivery process, we've created this Shipping Policy, outlining important details regarding the handling, shipping, and delivery of your orders. Our goal is to ensure you understand exactly how your items will arrive safely and promptly at your doorstep.
2. Worldwide Delivery
LondonHour proudly offers fast and reliable international shipping to customers all around the globe. Wherever you’re located - whether it's in the United States, across mainland Europe, the United Kingdom, Asia, Australia, or anywhere else worldwide - we're dedicated to ensuring your order arrives safely and efficiently at your chosen destination. Enjoy premium shopping without borders with LondonHour!
3. Shipping Methods
At LondonHour, we strive to deliver your order securely and reliably. All shipments are handled through trusted courier services, primarily FedEx and USPS, ensuring your items arrive safely at your doorstep
Shipping within the USA and the United Kingdom:
Estimated Delivery: 7-21 days
Shipping Carriers: FedEx and USPS
Shipping Cost: Free delivery
International Shipping (Worldwide):
Estimated Delivery: 7-21 days
Shipping Carriers: FedEx and USPS
Shipping Cost: Free delivery
Please note that delivery times may vary depending on your location and product availability. After your order is shipped, you'll receive a tracking number via email to easily follow the progress of your delivery.
4. Order Processing Time
At LondonHour, orders are usually prepared and dispatched within 5 business days, excluding weekends and public holidays. After your order has been carefully prepared, you’ll receive an email containing your shipping confirmation, estimated delivery timeframe, and tracking information.
To provide the quickest and most efficient delivery service, we may occasionally switch your order to a different courier without advance notice. This helps us proactively manage shipping times, avoid delays, and ensure your package reaches you promptly.
5. Shipping Charges
All international orders at LondonHour are shipped with duties and taxes fully included in the price displayed at checkout. This means there will be no additional customs charges or hidden fees when your order arrives. We handle all customs paperwork and duties upfront to ensure a smooth and hassle-free delivery experience for you.
In the rare event that a shipment is refused and returned to us, we reserve the right to recover the original shipping costs along with any transaction expenses incurred.
6. Unexpected Shipping Delays
At LondonHour, we do our best to ensure timely deliveries. However, unexpected circumstances such as adverse weather, courier disruptions, or national holidays may occasionally affect delivery timelines. Your patience and understanding during these rare occurrences are greatly appreciated.
7. Lost or Damaged Orders
If your order is missing or damaged upon arrival, please notify our dedicated Customer Support team within 5 business days after delivery. We’ll promptly investigate the situation and work closely with you to resolve the issue. All shipments from LondonHour include tracking, insurance, and signature confirmation to ensure maximum security, and proof of delivery is always available upon request.
8. Shipment Tracking Information
Track your order’s journey easily by entering the provided tracking number on the courier’s official website. Should you have any difficulties accessing your shipment’s status or need additional support, our friendly Customer Support team is always ready to assist.