At LondonHour, authenticity is our top priority. We've developed a comprehensive verification system that blends state-of-the-art technology with professional expertise, ensuring every item listed is guaranteed genuine.

Each watch undergoes a meticulous assessment before being offered on our site. Our verification process integrates advanced AI-driven authentication software and detailed manual inspections conducted by trained specialists. They carefully examine critical features, including brand authenticity, material quality, serial numbers, and the overall condition of each watch.

By rigorously vetting each item beforehand, we ensure that our marketplace exclusively showcases authentic and dependable watches. Shop confidently, knowing that at LondonHour, every product is verified for quality and authenticity.

Absolutely - we offer worldwide shipping!
During checkout, simply select your country from the list, and we’ll take care of the rest. No matter where you are, we’re committed to delivering your order quickly and securely.

And here’s the best part: all customs duties, taxes, and import fees are already included in the final price. That means you won’t pay anything extra upon delivery — no hidden charges, no surprises. What you see at checkout is exactly what you’ll pay.

If you have any questions about international shipping, our support team is always ready to help!

At LondonHour, we believe that trust is built on transparency and precision. That’s why our approach to authentication isn’t just a checkpoint — it’s a comprehensive, multi-step system developed to safeguard your confidence with every transaction.

Each timepiece listed on our platform is subjected to a rigorous verification protocol, which blends cutting-edge technology with human expertise. Before any watch appears on our marketplace, it is carefully vetted by our in-house team of authentication professionals. These specialists evaluate the most intricate details — from serial number patterns and logo engravings to materials, mechanics, and overall workmanship — all to confirm the item’s authenticity and originality.

But we don’t stop there. We also employ advanced AI-based tools and machine learning algorithms that analyze and cross-reference data points in real time. This digital layer adds speed and accuracy, ensuring nothing slips through the cracks. The combination of intelligent automation and manual inspection gives us — and our customers — the confidence that each item listed is the real deal.

We don’t list “just anything.” Only after passing this thorough inspection does a watch make it into our collection. This means that when you browse LondonHour, you’re browsing curated, verified, and trustworthy inventory, backed by processes designed for excellence.

At LondonHour, we know that anticipation begins the moment you place your order — which is why we strive to balance speed, care, and precision in our shipping process.

Once your order is confirmed, we begin preparing it for dispatch. Our team typically requires 1 to 5 business days to process, inspect, and securely package your item, ensuring it meets our quality standards before it leaves our hands.

From there, delivery time depends on your location — but whether you’re across the street or across the world, you can expect your order to arrive within 7 to 21 days from the shipping date.

We use trusted carriers like FedEx and USPS to provide dependable service and tracking every step of the way. Regardless of destination, each package is handled with care and sent with full insurance coverage for peace of mind.

If you ever have questions about your shipment or need assistance tracking your order, our support team is here to help. At LondonHour, we’re committed to delivering more than just a package — we deliver trust, security, and satisfaction.

Yes — and not just track it, but follow it every step of the way.

As soon as your order leaves our facility, we’ll send you a shipment confirmation email containing a unique tracking number. With this, you can monitor your package in real time — from the moment it’s picked up by the courier to the moment it arrives at your door. You’ll have access to detailed updates, location scans, and an estimated delivery window, so you’re never left wondering where your order is.

Should you run into any trouble with tracking — whether the link isn’t updating or the courier’s page is unclear — don’t hesitate to reach out. Our client care team is always ready to step in, clarify the status, and ensure everything stays on course.

At LondonHour, we believe that transparency is part of the experience — and that includes knowing exactly where your order is, and when you’ll have it in your hands.

Without a doubt — authenticity is at the core of everything we do at LondonHour.

Every single product featured on our platform is guaranteed genuine. We work exclusively with verified suppliers, certified distributors, and trusted professionals to ensure that every watch and accessory we offer is the real deal. We don’t believe in shortcuts, and we never compromise on quality or legitimacy.

Before any item is made available for sale, it is subjected to a multi-layered verification process that includes expert inspection, brand verification, and condition analysis. This meticulous approach allows us to confidently offer products that meet the highest standards of authenticity.

If you ever have doubts, questions, or just want a second opinion about an item, our dedicated client support team is always here to help. At LondonHour, your trust means everything — and we go to great lengths to earn and protect it with every order.

We understand how frustrating it can be to miss out on something you had your eye on — and at LondonHour, we do everything we can to bring popular items back in stock as soon as possible.

That said, restocks depend on multiple factors — including supplier availability, production cycles, and the uniqueness of certain models. While some pieces are replenished regularly, others may be limited or discontinued based on market supply.

Want to be the first to know when your favorite item returns? Just head to the product page and enter your email address to enable restock notifications. As soon as the item is available again, you'll get an instant alert straight to your inbox — no need to keep checking back manually.

At LondonHour, we value your interest and do our best to reconnect you with the products you love.

At LondonHour, we want to make sure that returns are as simple, transparent, and stress-free as possible. To initiate a return, your item must meet the conditions outlined in our Return Policy — so we kindly ask that you handle your order with care and ensure it's returned in the same condition it was delivered.

Your return must include all original accessories, branded packaging, protective cases, and documentation that came with your item. Missing or damaged components may result in a reduced refund or a rejection of the return request.

Steps to Start Your Return:
1. Log in to your LondonHour account and visit the Orders & Returns section.
2. Select the order you’d like to return, then click on “Request Return”.
3. Choose the item(s) you want to send back and specify the reason for the return.
4. Pack your return securely:
- Use the original packaging, including branded boxes, pouches, and accessories.
- If you received special return packaging from LondonHour, please use it to protect your item in transit.
5. Prepare for collection or drop-off:
- Attach the return shipping label or waybill document provided by our team.
- Keep a copy or note of the tracking number so you can follow the return progress.

Need to Reschedule Your Return Pickup?
If your return collection needs to be moved to another day, you can easily reschedule it through your account under the Orders & Returns tab. Just follow the prompts to choose a new pickup date.

Refund Timeline & Details
Once we receive your return and confirm that it meets our conditions, we’ll begin the refund process. Your payment will be returned to the original method used at checkout. Please note:
- Shipping and delivery fees are non-refundable.
- Refunds typically appear within 7 business days, though processing times may vary depending on your bank or payment provider.

Still have questions or need help? Our dedicated Client Care Team is always available to support you at client@londonhour.com. We're here to make every part of your experience smooth — including returns.