Money Back Guarantee

LondonHour’s Quality Assurance & Security Team

Our dedicated Quality Assurance & Security team works relentlessly to guarantee every transaction is secure, reliable, and seamless:

- Fraud Prevention & Proactive Monitoring: Our specialists constantly review listings to detect and prevent suspicious activity early.

- Dedicated Customer Support: Should you experience any concerns or need assistance, our responsive customer care team is available at every step to help you resolve any issues promptly.

Secure Payments with LondonHour’s Trust Guarantee

At LondonHour, your peace of mind and security are our top priorities. Each purchase you make is safeguarded by our exclusive Trust Guarantee. Your payment is securely held in our protected escrow system for 30 days following delivery, allowing ample time to inspect your order thoroughly. Only once you confirm complete satisfaction will the seller receive their payment. This approach ensures your money stays safe and that you always receive exactly the quality you expect.

Global 30-Day Satisfaction Guarantee

If your purchase doesn’t meet your expectations, isn’t as described, or has defects, don't worry - you're fully covered. LondonHour offers a clear and straightforward 30-day worldwide return policy, allowing you to return any item within 30 days of receiving your shipment for a complete refund. Our return process is quick, easy, and transparent, providing you absolute peace of mind every time you shop with us.

Guaranteed Authenticity – Always Genuine Products

LondonHour is committed to offering exclusively authentic watches and accessories. Every item, whether new or pre-owned, must pass stringent authenticity checks before becoming available on our marketplace. Sellers are required to verify the authenticity of their products prior to listing, ensuring you always get genuine, high-quality items. If you encounter any issues, you have 30 days from the delivery date to contact our support team and request a full refund. Your trust is at the heart of our promise.

Comprehensive Shipping Insurance

Every shipment from LondonHour is fully insured for maximum protection. Whether your purchase is domestic or international, your order is secured against loss, damage, or delivery complications. In the rare event your shipment is lost or arrives damaged, you will be completely reimbursed. Shop confidently, knowing your purchase is protected at every step of its journey.

At LondonHour, we're not just facilitating purchases—we’re ensuring a secure, worry-free, and enjoyable shopping experience from start to finish.