Return and Refund Policy

Easy Returns with LondonHour – Because Your Happiness Matters

At LondonHour, your satisfaction is our highest priority. We've created a smooth and clear return procedure, so you can shop confidently, knowing that returns are always hassle-free. If your order isn't exactly what you hoped for, simply follow these easy steps to return it and get a complete refund.

Step 1: Reach Out to Our Client Support Team

Contact our friendly client support team within 30 days of delivery through:  
- Live chat directly on our website  
- Email: client@londonhour.com  

Our experienced support specialists will carefully review your request, confirm your eligibility for return, and provide simple step-by-step instructions to guide you smoothly through the process.

Step 2: Safely Pack & Return Your Order

Once your return is approved, securely repackage the watch in its original packaging and send it back with full insurance coverage. This ensures the item remains protected throughout the return shipment.  

- Typically, return shipping costs are your responsibility. However, if the return is due to a mistake or an authenticity issue, we may cover these fees.  
- We recommend choosing a reliable courier service that provides tracking, guaranteeing the safest return possible.

Step 3: Get Your Full Refund – Fast & Secure

Upon receiving and verifying your returned item, we'll promptly initiate your refund.  

- You'll receive a refund for the full purchase price within 7 days.  
- Original shipping fees will also be reimbursed, if applicable.  
- All refunds will be issued to your original payment method.

Our mission is simple: make your returns easy and stress-free. Shop with complete peace of mind at LondonHour, where your satisfaction is always guaranteed.

Have questions or need further help? Our client support team is always ready to assist!